At Clothes Fashion Store, we are dedicated to providing our discerning global clientele with an exceptional shopping experience from start to finish. Our policies are crafted to be as refined and customer-centric as our premium menswear collections.
Shipping Information
We are proud to serve a global clientele (excluding Asia and certain remote regions). Please review our shipping options and timelines below.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Timelines
We offer two reliable shipping options to accommodate your needs:
- Standard Shipping (DHL or FedEx)
- Cost: $12.95
- Delivery Timeline: 10-15 business days after dispatch.
- Free Shipping (EMS) – For orders over $50
- Cost: Free
- Delivery Timeline: 15-25 business days after dispatch.
Please note that these timelines are estimates and may be affected by factors beyond our control, such as customs processing.
Returns & Exchanges Policy
Your satisfaction is our priority. We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order.
Eligibility Criteria
To be eligible for a return or exchange:
- The item must be unused and in its original condition.
- All original tags and packaging must be intact.
- The return must be initiated within the 15-day window.
Important Note on Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on the following product categories unless the item is defective or damaged upon arrival:
- Underwear & Nightwear
- Certain Accessories that come in direct contact with the skin (e.g., scarves, certain hats).
All sales of these products are final. We appreciate your understanding.
Return & Exchange Process
To ensure a seamless experience, please follow these steps:
- Initiate Your Request: Within 15 days of receipt, contact our Customer Service team at [email protected]. Include your order number and product details.
- Receive Instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number will not be accepted.
- Ship the Item: Carefully pack the item in its original packaging, include the original invoice, and clearly write the RMA number on the outside of the package. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Processing: Once received, our quality team will inspect the item. Upon approval, we will process your exchange or refund within 5 business days.
Refund Information
Refunds will be issued to the original payment method used for the purchase. Please allow the following time for the refund to appear in your account:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
- PayPal: 3-5 business days after processing.
Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.
Contact Us
If you have any questions about our Shipping or Returns & Exchanges policy, our dedicated customer service team is here to assist you.
Email: [email protected]
Mail: Clothes Fashion Store, 756 Hemlock Lane, ANSONVILLE, US 28007